Remote Clinical Customer Service Representative

Job Summary

Working remotely on a part-time basis during nights and weekends, the Customer Service Representative-Clinical will manage incoming calls from providers, members, and health plans, assisting with benefit information and problem resolution.

Key responsibilities

• Receive and respond to incoming telephone calls and chats in a professional and timely manner
• Record caller information in proprietary systems and provide accurate information based on inquiries
• Attend weekly meetings to discuss issues and foster teamwork among department personnel

Required qualifications

• High School Diploma or GED certificate required
• 1 year of customer service experience, preferably in an inbound call center
• Basic computer skills and ability to navigate multiple systems during interactions
• Strong verbal communication skills
• Ability to manage time effectively and meet established performance metrics