Remote Clinical Service Desk Support Agent

Job Summary

An information technology services company has an open position for a Remote Clinical Service Desk Support Agent.

Candidates will be responsible for the following:

• Handling incoming end user Incidents and Requests from email and the client portal
• Taking inbound and makes outbound calls from the end user of the clinical applications
• Evaluating and prioritizing tickets

Applicants must meet the following qualifications:

• Knowledge of ITIL methodology
• Working knowledge of Microsoft Office
• Understanding of basic troubleshooting principles
• Experience with Active Directory management- creating, modifying, deleting user and email accounts
• 3+ years' experience supporting users on a Clinical Service desk / application support team utilizing a ticketing system environment
• Ability to communicate technical information to a non-technical audience