Remote Clinical Support Coordinator

Job Summary

Seeking a detail-oriented full-time Remote Clinical Support Coordinator for the 2nd shift, who will manage requests from client hospitals and physicians, ensuring excellence in patient care while working in a fast-paced remote environment.

Key responsibilities:

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Answer incoming calls to the consult center, accurately taking down patient information and coordinating necessary paperwork
• Provide Tier 1 technical support to hospitals and company physicians, facilitating timely hand-offs to Tier 2 IT support as needed

Required qualifications:

• High School Diploma, GED, or Equivalent Certification required
• At least one year of experience in a call center environment, healthcare, or IT
• Demonstrated proficiency with Microsoft Office programs and communication tools across various operating systems
• Excellent phone and customer service skills, with a high attention to detail
• Ability to quickly learn and adapt to new technologies and systems in a fast-paced environment