Remote Clinical Support Coordinator

Job Summary

Seeking a detail-oriented full-time Remote Clinical Support Coordinator for the 2nd shift, who will manage client requests from hospitals and physicians, ensuring excellence in patient care while working in a fast-paced remote environment.

Key responsibilities

• Communicate effectively with hospital clinical staff and Access TeleCare physicians to facilitate timely patient care
• Answer incoming calls to the consult center, accurately capturing patient information and coordinating necessary paperwork
• Provide Tier 1 technical support to hospitals and physicians, ensuring efficient handoff to Tier 2 IT support when needed

Required qualifications

• High School Diploma, GED, or equivalent certification required
• At least one year of experience in a call center environment, healthcare, or IT
• Demonstrated proficiency with Microsoft Office and communication tools across various operating systems
• Ability to learn new software and systems quickly
• Strong customer service skills with high attention to detail