Remote Clinical Support Representative

Job Summary

Dedicated and detail-oriented, the full-time Remote Clinical Support Representative will effectively communicate with hospital clinical staff and physicians to ensure timely patient care while managing requests and providing technical support in a fast-paced environment.

Key responsibilities

• Communicate effectively with clinical staff and physicians to ensure efficient patient care
• Answer incoming calls, accurately taking down patient information and coordinating necessary paperwork
• Provide Tier 1 technical support and facilitate handoffs to Tier 2 IT support as needed

Required qualifications

• High School Diploma, GED, or equivalent certification required
• At least one year of experience in a call center, healthcare, or IT environment
• Proficiency with Microsoft Office programs and communication tools
• Ability to learn new software and systems quickly
• Strong customer service skills with high attention to detail