Remote Cloud Contact Center Technology Business Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Nov 19, 2020

This job expires in 18 days

Job Category: Business Operations

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A provider of customer engagement services is seeking a Remote Cloud Contact Center Technology Business Analyst.

Core Responsibilities of this position include:

  • Author user stories and acceptance criteria
  • Identify and describe any customization details across different lines of business

Skills and Requirements Include:

  • Several years of contact center background
  • Thorough understanding of Scrum or similar agile frameworks
  • Ability to lead sizing engagements for large projects