Job Summary

A global technology company is seeking a Remote Cloud Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

• Track, update and close all Service Request tickets for assigned customers
• Develop, manage, and present period service improvement plans internally and with customers
• Proactively communicate to assigned customers throughout service interruption events

Position Requirements Include:

• Develops project plans and coordinates cross-functional teams through meetings and progress measurement activity
• BS degree or equivalent experience relevant to functional area
• 8-12 years relevant work experience
• Strong account management skills acquired through advanced training, study and experience
• Extensive exposure to medium accounts needing subtle management often in difficult circumstances