Remote Cloud Customer Success Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Friday, October 05, 2018

Job Category: Account Management, Project Management

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A global technology company is seeking a Remote Cloud Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

  • Track, update and close all Service Request tickets for assigned customers
  • Develop, manage, and present period service improvement plans internally and with customers
  • Proactively communicate to assigned customers throughout service interruption events

Position Requirements Include:

  • Develops project plans and coordinates cross-functional teams through meetings and progress measurement activity
  • BS degree or equivalent experience relevant to functional area
  • 8-12 years relevant work experience
  • Strong account management skills acquired through advanced training, study and experience
  • Extensive exposure to medium accounts needing subtle management often in difficult circumstances