Job Summary

A cloud services provider is seeking a Remote Cloud Customer Success Manager.

Core Responsibilities of this position include:

• Regularly analyzing key account performance metrics and make recommendations
• Nurturing client relationships with key customer stakeholders and executive sponsors
• Managing customer relationship-building through product knowledge, proactive planning, and follow through execution

Qualifications Include:

• Understanding complex partner relationships and knowledge of navigating business relationships
• Direct experience managing customer experiences with technology services
• Experience in client facing roles where responsive communications skills are paramount
• Managing client expectations around changing priorities and communicating potential risks
• Working knowledge of project life cycle and managing multiple projects simultaneously
• Strong written and verbal communication skills