Job Summary
A professional services firm has an open position for a Remote Cloud Operations Team Lead.
Individual must be able to fulfill the following responsibilities:
- Serve as the primary technical liaison in providing product/services information
- Lead and direct technical reviews for infrastructure deployments in the AWS and Azure Cloud environments
- Provide support for AWS and Microsoft Azure Cloud infrastructure implementation activities
Position Requirements Include:
- Able to work effectively in a complex and dynamic environment with multiple customers and team members
- Able to provide technical customer facing interaction, problem resolution, troubleshooting, incident escalation
- Exhibit knowledge of (and experience with) ITIL foundations best practice and processes
- Experience with ServiceNow Enterprise Services Management tools