Job Summary

A technology service has an open position for a Remote Cloud Platform Customer Care Associate in Kenosha.

Core Responsibilities Include:

• Receiving inbound phone calls from our prescribers and members
• Utilizing multiple software systems to create prescription cases and determine coverage
• Complying with turnaround time, productivity, and quality standards

Qualifications for this position include:

• Ability to effectively communicate with members and prescribers while managing multiple software systems
• Ability to effectively plan, prioritize, and organize time and workload
• Receptive to constructive feedback and flexible in adapting to change
• Proficient use of keyboard, mouse, and ability to navigate 2 workstation monitors
• Proficient in the navigation of multiple computer applications
• Ability to type more than 30 WPM