Remote Cognos Business Intelligence Technical Support Representative

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Jul 21, 2020

Job Category: Customer Service, Information Technology

Remote Level: Partially Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A provider of technology solutions and payment processing services is filling a position for a Remote Cognos Business Intelligence Technical Support Representative.

Individual must be able to fulfill the following responsibilities:

  • Support to our financial institution customers
  • Resolve complex issues while demonstrating commitment to customer satisfaction and service

Required Skills:

  • Must be able to travel up to 5% to other offices for meetings or trainings
  • Must have 5 years of Technical Troubleshooting Support experience
  • Must have 1 year of Cognos experience
  • Experience working with SQL Server 2012– 2016
  • Must be able to work after hours/on-call support as needed