Remote Collaborative Software Customer Success Manager

Job Summary

A software company is filling a position for a Remote Collaborative Software Customer Success Manager.

Must be able to:

• Work collaboratively with other CSMs to develop and execute customer success plans for team managed accounts
• Implement strategies and processes to maximize customer lifetime value
• Implement both one-to-one and one-to-many customer education and learning opportunities to successfully engage with customers

Required Skills:

• 2+ years of experience in customer success, sales, or account management
• Demonstrated understanding and application of effective service and selling strategies
• Technical expertise, ability, and appetite to acquire knowledge of new products
• Exceptional organizational and communication skills
• Passionate about providing an exemplary customer experience and building lasting relationships
• Demonstrated ability to deal with rapid change