Remote Collections Specialist
Job Summary
Helping consumers understand their financial responsibilities, the full-time Remote Collections Specialist will manage a high volume of inbound and outbound calls, offer payment options, and document interactions while working from home.
Key responsibilities:
- Engage with consumers to clarify account details and propose solutions
- Provide various payment options and manage payment plans
- Document all interactions accurately and meet performance goals with support
Required qualifications:
- 1+ year of experience in a call center, customer service, billing, or collections
- Basic knowledge of medical terminology is preferred
- Ability to build trust and navigate sensitive conversations
- Reliable and detail-oriented work style
- Must reside in FL, MO, SC, or VA
Complete Job Description
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