Remote Collections Specialist

Job Summary

A company is looking for a Remote Account Representative.

Key Responsibilities

• Provide exceptional customer service and accurately record client information
• Assist with account resolution by communicating information, offering solutions, and establishing payment arrangements
• Handle high volumes of inbound and outbound calls while meeting individual performance metrics

Required Qualifications

• High school diploma or equivalent
• Minimum of 1 year experience in a call center environment focused on customer service, billing, or collections
• Basic knowledge of medical terminology
• Proven track record of strong negotiation and troubleshooting skills
• Ability to work from home with a quiet workspace and high-speed internet connection