Remote Collections Specialist

Job Summary

A company is looking for a Remote Account Representative.

Key Responsibilities

• Provide exceptional customer service and maintain accurate records of client interactions
• Assist with account resolution by communicating account information and establishing payment arrangements
• Handle high volumes of inbound and outbound calls while meeting productivity and performance standards

Required Qualifications

• High school diploma or equivalent
• Minimum of 1 year experience in a call center environment focused on customer service, billing, or collections
• Basic knowledge of medical terminology
• Proven track record of strong negotiation and troubleshooting skills
• Ability to comply with relevant regulations in the collection industry