Remote Collections Specialist

Job Summary

Remote Collections Specialist, a full-time position, is responsible for addressing customer inquiries, improving account collections through effective communication, and maintaining accurate records while working in a fast-paced environment.

Key Responsibilities

• Provide exceptional customer service and accurately record customer information
• Assist with account resolution by communicating account details and establishing payment arrangements
• Handle high volumes of inbound and outbound calls while meeting individual performance metrics

Required Qualifications

• High school diploma or equivalent
• Minimum of 1 year experience in a call center environment focused on customer service, billing, or collections
• Basic knowledge of medical terminology
• Strong negotiation skills and a persuasive communication style
• Ability to meet technical requirements for remote work, including a quiet workspace and high-speed internet