Remote Collections Specialist

Job Summary

Remote Collections Specialist, a full-time position focused on providing customer service, resolving account inquiries, and improving collections through communication and documentation.

Key Responsibilities

• Provide exceptional customer service and maintain accurate records of customer interactions
• Assist with account resolution by communicating information and establishing payment arrangements
• Handle high volumes of inbound and outbound calls while meeting performance metrics

Required Qualifications

• High school diploma or equivalent
• Minimum of 1 year experience in a call center environment with a focus on customer service, billing, or collections
• Basic knowledge of medical terminology
• Strong negotiation and troubleshooting skills
• Ability to work from home with a quiet workspace and meet technical requirements