Remote Collections Specialist

Job Summary

Providing exceptional customer service, the full-time Remote Collections Specialist will manage client accounts, improve collections through effective communication, and maintain accurate records while working from home.

Key responsibilities

• Assist with account resolution by communicating account information and establishing payment arrangements
• Handle high volumes of inbound and outbound calls while documenting interactions in the computerized collection system
• Encourage payment in full on accounts and answer consumer inquiries promptly to resolve concerns

Required qualifications

• High school diploma or equivalent
• Minimum of 1 year of experience in a call center environment focused on customer service, billing, or collections
• Basic knowledge of medical terminology
• Proven track record of strong negotiation and troubleshooting skills
• Effective interpersonal and communication skills