Remote Collections Specialist

Job Summary

Providing exceptional customer service, the full-time Remote Account Resolution Specialist will assist clients' customers with account inquiries, improve collections through effective communication, and maintain accurate records while working from home.

Key responsibilities:

• Manage high volumes of inbound and outbound calls while documenting interactions in the collection system
• Facilitate account resolution by communicating account details, offering payment solutions, and establishing arrangements
• Ensure compliance with relevant laws and regulations in the collection industry, including FDCPA and HIPAA

Required qualifications:

• High school diploma or equivalent
• Minimum of 1 year of experience in a call center environment focused on customer service, billing, or collections
• Basic knowledge of medical terminology
• Proven negotiation and troubleshooting skills
• Strong critical thinking abilities