Remote Collections Specialist

Job Summary

Providing exceptional customer service, the full-time Remote Account Resolution Specialist will manage client inquiries and concerns, improve account collections through effective communication, and maintain accurate records while working remotely.

Key responsibilities

• Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements
• Handle high volumes of inbound and outbound calls while documenting all interactions in the computerized collection system
• Encourage payment in full on accounts and maintain assigned productivity and performance standards

Required qualifications

• High school diploma or equivalent
• Minimum of 1 year working in a call center environment with a focus on customer service, billing, or collections
• Basic knowledge of medical terminology
• Proven track record of strong negotiation and troubleshooting skills
• Ability to effectively communicate and assess customer needs