Remote Collections Specialist
Job Summary
To support consumers in managing their financial responsibilities, the full-time Remote Collections Specialist will engage in empathetic conversations, offer payment solutions, and handle a high volume of calls while working from home.
Key responsibilities:
- Assist consumers in understanding their accounts and finding appropriate solutions
- Provide payment options and accurately document all interactions in the system
- Meet performance goals with ongoing support and coaching
Required qualifications:
- 1+ year of experience in call center, customer service, billing, or collections
- Basic knowledge of medical terminology is preferred
- Ability to build trust and navigate sensitive conversations
- A reliable and detail-oriented work style
- Must reside in FL, MO, SC, or VA with a suitable home office setup
Complete Job Description
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