Remote Collections Specialist
Job Summary
Helping consumers navigate their financial responsibilities, the full-time Remote Collections Specialist will engage in high-volume inbound and outbound calls to resolve accounts with empathy and professionalism while working from home.
Key responsibilities
- Assist consumers in understanding their accounts and offer payment solutions
- Document interactions accurately in the system and meet performance goals
- Manage a high volume of calls while providing support and coaching to clients
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections
- Basic knowledge of medical terminology is preferred
- Strong ability to build trust and handle sensitive conversations
- A reliable and detail-oriented work style
- Must reside in FL, MO, SC, or VA and meet specific tech requirements
Complete Job Description
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