Remote Collections Specialist
Job Summary
To support consumers in resolving their financial accounts, the full-time Remote Collections Specialist will engage in empathetic communication, manage a high volume of calls, and document interactions while working from home.
Key responsibilities
- Assist consumers in understanding their accounts and provide payment options
- Handle a high volume of inbound and outbound calls effectively
- Document all interactions accurately in the company's systems
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections
- Basic knowledge of medical terminology is preferred
- A reliable, detail-oriented work style
- Ability to build trust and navigate sensitive conversations
- Strong communication and problem-solving skills
Complete Job Description
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