Remote Collections Specialist

Job Summary

A premier payments credit union service organization has a current position open for a Remote Collections Specialist.

Candidates will be responsible for the following:

• Contacting Client’s past due borrowers through outbound calling campaigns using dialing technology or manual dialing tools
• Maintaining accurate documentation of collection efforts and reasons for delinquency
• Following department calling scripts and procedures created for the relevant delinquency queue and Client specific requirements

Required Skills:

• High School Diploma or equivalent GED
• 2 years collection experience in a financial institution or similar industry
• 2 years work experience multitasking within multiple technologies
• 2 years work experience problem solving and critical thinking skills
• Ability to communicate in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Able to handle difficult conversations to achieve a positive outcome for the borrower and the Client