Remote Collections Supervisor in Los Angeles

Location: California

Compensation: To Be Discussed

Staff Reviewed: Thu, Jul 15, 2021

This job expires in: 16 days

Job Category: Financial

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A financial services company is searching for a person to fill their position for a Remote Collections Supervisor in Los Angeles.

Candidates will be responsible for the following:

  • Managing all tickets that fall overdue, assist team members with getting ticket to resolution satisfactory to the user
  • Processing daily collection reports for review by the Director
  • Overseeing and managing CSAT feedback, advise team members on how to improve scores for future issues

Qualifications for this position include:

  • 3 years of call center management experience, with at least 2 years supervising or managing a remote team
  • Comfortable learning complex systems to ensure payments are accurately reflected in all respective systems
  • Previous experience in collections or accounts receivable
  • Excellent written and verbal communication skills
  • Ability to prioritize and manage multiple responsibilities
  • Ability to work independently and adapt to a fast-changing environment

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