Job Summary

A developer of human resources is seeking a Remote Commercial Customer Success Manager.

Core Responsibilities Include:

• Building a program vision and providing value throughout the customer partnership as they deliver on their program roadmap
• Responding to program questions from customers directly or route questions to appropriate resources for training or support
• Engaging closely with the Program Lead and Executive Sponsor during customer onboarding

Qualifications Include:

• 2+ years of experience in Customer Success, Consulting, Sales or related field
• Exceptional client management and communications skills
• Understand the SaaS business model and have experience delivering and implementing SaaS solutions for enterprise customers
• Familiarity working with mid-market customers