Job Summary

A SMS messaging platform has a current position open for a Remote Communication Platform Product Support Specialist.

Candidates will be responsible for the following:

• Diagnosing and troubleshooting advanced technical issues
• Asking customers targeted questions to understand the root of the problem quickly
• Meeting internal Service Level Agreements and Key Performance Metrics

Qualifications for this position include:

• Have a Bachelor’s degree or relevant work experience
• Have proven work experience as exceptional technical support professional
• Have the ability to address complex topics with ease and rarely require escalation
• Have excellent problem-solving and communication skills, both written and verbal
• Have the ability to empathize with customers and convey confidence
• Are comfortable working in cross-functional collaboration with Product, Engineering, and Sales teams