Job Summary
A technology company that provides triple play telecommunication services is seeking a Remote Communications Customer Engagement Specialist.
Candidates will be responsible for the following:
- Serving as primary support liaison
- Promoting and maintaining a high quality, professional service-oriented image among customers
- Providing technical telephone, IPTV, and Internet support to customers
Applicants must meet the following qualifications:
- Must have a High School Diploma or equivalent
- 2 years’ relevant work experience in customer service, telecommunications, or technical support
- Excellent interpersonal, time management, and organizational skills
- Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change
- Ability to effectively and professionally handle frequent changes, delays, or unexpected events
- Strong work ethic, teamwork, and desire to help the customer at all costs
