Job Summary
A sales engagement outsource company has a current position open for a Remote Community Manager in Seattle.
Individual must be able to fulfill the following responsibilities:
- Create campaigns and community engagement strategies that extend the level of community support
- Build and maintain a strategic twelve-month roadmap of community projects, initiatives, and resources required
- Identify, deploy, and manage internal and external systems to track community activity, sentiment, and the effectiveness/ROI of community programs
Skills and Requirements Include:
- Familiarity with community management software platforms
- Deep customer empathy and solid judgement
- Minimum of 3+ years experience managing a growing and highly-engaged online customer community for a technology or sales-focused user base
- Experience with Web Analytics (Google Analytics, Amplitude), SEO and Social Media Marketing Tools such as Sprout Social
- Experience leveraging customer engagement programs to increase key SaaS business metrics
- Highly organized with strong project/program management skills
