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Remote Community Support Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Thu, Sep 29, 2022
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A consumer electronics company has an open position for a Remote Community Support Manager.

Individual must be able to fulfill the following responsibilities:

  • Moderate and manage the Framework Community, encouraging positive discussion and debate
  • Participate in our social feeds and pages across Facebook, Instagram, Twitter, YouTube, and Reddit
  • Contribute to our knowledge base and proactively capturing new issues and solutions identified by community members

Required Skills:

  • 2+ years of experience managing highly-technical communities or social feeds online
  • Deep familiarity and enthusiasm around PCs, spanning hardware and software
  • An incredibly positive approach to providing feedback and support and wrangling challenging people problems
  • Previous experience with forum software, social feed moderation, and support ticketing systems
  • A love for writing and great technical and creative English communication skills
  • An understanding of how to adopt the brand voice of the company

COMPLETE JOB DESCRIPTION

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