Remote Computer Software Customer Success Director

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, May 26, 2021

This job expires in: 13 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Management, Executive Level

Job Summary

A computer software company has an open position for a Remote Computer Software Customer Success Director.

Core Responsibilities Include:

  • Building and leading a highly efficient global Customer Success team with teams in the US, UK, and Ukraine
  • Overseeing the teams responsible for customer support, onboarding, retention and upselling opportunities
  • Coaching the team on strategies for building strong consultative relationships at multiple levels

Qualifications for this position include:

  • At least 10 years of experience managing customer success, services or support teams
  • 5 or more years in technical people management roles at the director level
  • Has technical experience using APIs, CSV, or IPAAS solutions like Mulesoft or Informatica
  • A solid understanding of US corporate accounting and related systems
  • Experienced with analytics and providing regular reports on key metrics to senior leadership and the board

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH