Remote Concierge Receptionist

Job Summary

To create a welcoming experience for members and patients, the part-time Remote Concierge Receptionist will manage phone lines, assist with scheduling medical appointments, and address member concerns during weekend hours.

Key responsibilities

• Answer incoming patient communications and provide accurate responses within departmental goals
• Book appointments based on patient preferences while adhering to company policies
• Act as a liaison between departments to enhance the member experience and ensure efficient task completion

Required qualifications

• High School diploma or higher
• 1-3 years of customer service, hospitality, medical office, or concierge experience
• Strong administrative skills, particularly in managing customer interactions over the phone
• Proficiency in database and systems management
• Ability to work independently and cross-functionally among teams