Remote Consumer Experience Service Design Lead

Location: Arizona, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Mon, Feb 22, 2021

This job expires in: 25 days

Job Category: Business Operations

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A health insurance company has a current position open for a Remote Consumer Experience Service Design Lead.

Core Responsibilities Include:

  • Building deep empathy and understanding of the customer’s needs
  • Providing an outside in perspective
  • Building connection by clearly defining and linking strategic themes

Skills and Requirements Include:

  • 8 or more years of consumer experience
  • 2 or more years of project leadership experience
  • Understanding of developing functional strategies and connecting those to the end-to-end customer experience
  • Strategic thinking capabilities; organized and detail-oriented
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Intellectual curiosity, structured thinking, and a comfort with ambiguity

COMPLETE JOB DESCRIPTION

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