Job is Expired
Location: Arizona, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Mon, Feb 22, 2021
Job Summary
A health insurance company has a current position open for a Remote Consumer Experience Service Design Lead.
Core Responsibilities Include:
- Building deep empathy and understanding of the customer’s needs
- Providing an outside in perspective
- Building connection by clearly defining and linking strategic themes
Skills and Requirements Include:
- 8 or more years of consumer experience
- 2 or more years of project leadership experience
- Understanding of developing functional strategies and connecting those to the end-to-end customer experience
- Strategic thinking capabilities; organized and detail-oriented
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Intellectual curiosity, structured thinking, and a comfort with ambiguity
