Remote Consumer Support Specialist

Location: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Minnesota, Missouri, Nebraska, North Carolina, Virginia

Compensation: To Be Discussed

Staff Reviewed: Mon, Aug 31, 2020

This job expires in 1 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A college job board provider is seeking a Remote Consumer Support Specialist.

Core Responsibilities Include:

  • Providing amazing email support to customers via internal ticketing system/emails
  • Using app demo environments, troubleshooting tools, help center, team communication channels for answers
  • Maintaining a standard level of excellence in regards to response times, resolution times, and the quality

Required Skills:

  • Technical Aptitude: IT, programming, or database skills or background
  • Excellent verbal and written communication skills
  • Expertise and Curiosity: retains knowledge, shows ability to partially solve issues
  • Growth Mindset: positive, eager to learn, utilizes resources, takes and gives feedback
  • Diversity and Inclusion: Eagerness to contribute to and help build a diverse and inclusive team