Job is Expired
Location: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Minnesota, Missouri, Nebraska, North Carolina, Virginia
Compensation: To Be Discussed
Staff Reviewed: Mon, Aug 31, 2020
Job Summary
A college job board provider is seeking a Remote Consumer Support Specialist.
Core Responsibilities Include:
- Providing amazing email support to customers via internal ticketing system/emails
- Using app demo environments, troubleshooting tools, help center, team communication channels for answers
- Maintaining a standard level of excellence in regards to response times, resolution times, and the quality
Required Skills:
- Technical Aptitude: IT, programming, or database skills or background
- Excellent verbal and written communication skills
- Expertise and Curiosity: retains knowledge, shows ability to partially solve issues
- Growth Mindset: positive, eager to learn, utilizes resources, takes and gives feedback
- Diversity and Inclusion: Eagerness to contribute to and help build a diverse and inclusive team
