Remote Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent - Customer Service Rep.

Key Responsibilities:

• Interacting with providers and members to provide information on insurance coverage and products
• Transferring calls to appropriate departments and following up on unresolved inquiries
• Researching and resolving customer issues related to billing, claims, and complaints

Required Qualifications:

• High School Diploma or GED
• Work experience in a face-to-face or call center environment
• Experience using corporate email systems and navigating through system applications
• Flexibility to work evenings and weekends as needed
• Proficiency in English and either Russian, Mandarin, Cantonese, or Spanish