Remote Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent (Remote).

Key Responsibilities

• Handle customer inquiries about utilities via phone, chat, and email, documenting interactions and assisting with issues
• Provide excellent customer service, build relationships, and adapt to changes to inspire superior results
• Utilize Microsoft Office tools and maintain reliable internet access while working from a quiet location

Qualifications

• Minimum of 2 years of customer service experience
• At least 1 year of experience in a call center environment
• 6 months of experience in the utilities sector (electricity, water, gas, telecommunications, or health services)
• High School Diploma or GED
• Ability to work independently and meet deadlines