Remote Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent (Remote) to support customer service operations.

Key Responsibilities

• Handle customer inquiries about utilities through phone calls, chats, and emails, documenting interactions and assisting with issues
• Provide excellent customer service, build relationships, adapt to changes, and inspire others to achieve superior results
• Utilize Microsoft Office tools and ensure reliable internet access while working from a quiet, private location

Qualifications

• Minimum of 2 years of customer service experience
• 1 year of experience in a call center environment
• 6 months of experience in a utilities company (electricity, water, natural gas, telecommunications, or health and public service)
• High School Diploma or GED required
• Ability to work independently and meet deadlines