Remote Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent for a 100% remote role.

Key Responsibilities

• Handle high-volume inbound calls and emails, providing status updates on purchase orders and invoices
• Accurately document and update customer information in multiple systems
• De-escalate customer issues and provide professional, solution-oriented support

Required Qualifications

• 3 years of call center/customer service experience
• Experience in a fast-paced, high-volume environment
• Remote work experience preferred (1 year)
• Background check and drug screen required
• Strong data entry accuracy is required