Remote Contact Center Agent

Job Summary

To support customer inquiries, the part-time Remote Contact Center Agent will manage calls, chats, and emails related to utility services while working from designated locations in Ohio, Pennsylvania, and West Virginia.

Key Responsibilities

• Handle customer inquiries about utilities through various communication channels and document interactions
• Provide excellent customer service while building relationships and adapting to changes
• Utilize Microsoft Office tools and ensure reliable internet access to perform tasks from a home office

Required Qualifications

• Minimum 2 years of customer service experience
• At least 1 year of experience in a call center environment
• 6 months of experience in a utilities company (electricity, water, gas, telecommunications, or health services)
• High School Diploma or GED
• Ability to work independently and meet deadlines