Job Summary
A business process outsourcing company needs applicants for an opening for a Remote Contact Center Agent.
Core Responsibilities of this position include:
- Listening to customers, understand their needs, and resolve customer issues
- Utilizing systems and technology to complete account management tasks
- Recognizing sales opportunity and apply sales skills to upgrade
Skills and Requirements Include:
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
