Remote Contact Center Culture Manager

Job Summary

A global household goods movement manager is in need of a Remote Contact Center Culture Manager.

Candidates will be responsible for the following:

• Developing and overseeing a Culture Strategy that supports a collaborative and communicative environment
• Building, leading, and coaching a small team accountable for Employee Engagement, Communications, Career Development, and Culture
• Establishing and aligning the organization’s Mission, Vision, and Values

Qualifications Include:

• Bachelor’s degree, or equivalent combination of work experience, education and training in lieu of degree
• 5 years of progressive levels of responsibility in a contact center environment  
• 2 years of developing and/or facilitating Employee Engagement/Employee Experience initiatives in a contact center environment
• Proven ability to build collaborative relationships and inspire highly engaged teams in a geographically distributed/remote environment
• Exceptional communicator that can deliver clear and compelling oral and written messages
• Demonstrated capability to navigate in fast-paced environment and prioritize tasks with competing deadlines