Job Summary

A staffing agency needs applicants for an opening for a Remote Contact Center Customer Service Representative in Logan.

Must be able to:

• Interact with customers via social media or web platforms
• Gather customer information and determine the issue by evaluating and analyzing the symptoms
• Discover root cause of problem to identify best plan of action to resolution

Position Requirements Include:

• Must be able to type, at least, 30WPM
• Excellent customer service skills
• Clear, friendly communication both in verbal and written formats
• Proven ability to provide knowledgeable service to enhance customer experience
• Effective listening skills and sense of urgency in following up or following through
• Cooperative and collaborative with team members