Remote Contact Center Manager

Job Summary

A company is looking for a Call Center - Member Contact Center Manager - Remote.

Key Responsibilities

• Oversee day-to-day operations of the Contact Center to achieve credit union goals
• Forecast call volume and ensure service level agreements are met
• Direct and develop staff, monitoring performance and establishing development plans

Required Qualifications and Education

• At least three years of sales and service management experience
• Experience in coaching member contact employees and financial institutions
• Knowledge of applicable laws, regulations, and compliance practices
• General knowledge of computers with advanced proficiency in Microsoft Office
• 2-year degree or equivalent experience in a related field