Job Summary
A full-service bank is seeking a Remote Contact Center Quality Assurance Manager.
Candidates will be responsible for the following:
- Provide leadership of the Quality Assurance program for a multi-channel contact center
- Steer the direction of the Quality Assurance Program
- Enact a coaching strategy for contact center team members
Skills and Requirements Include:
- High school diploma
- 10+ years in a call center environment and/or comparable experience
- 8+ years of leadership/supervisor experience
- 8+ years of experience in service quality evaluation and/or improvement experience
- Strong familiarity with project management best practices and/or project management experience
- Comprehensive knowledge of Microsoft Office Suite
