Remote Contact Center Quality Assurance Manager

Location: Michigan

Compensation: To Be Discussed

Staff Reviewed: Wed, Dec 30, 2020

This job expires in: 13 days

Job Category: Quality Assurance

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A full-service bank is seeking a Remote Contact Center Quality Assurance Manager.

Candidates will be responsible for the following:

Provide leadership of the Quality Assurance program for a multi-channel contact center
Steer the direction of the Quality Assurance Program
Enact a coaching strategy for contact center team members

Skills and Requirements Include:

High school diploma
10+ years in a call center environment and/or comparable experience
8+ years of leadership/supervisor experience
8+ years of experience in service quality evaluation and/or improvement experience
Strong familiarity with project management best practices and/or project management experience
Comprehensive knowledge of Microsoft Office Suite

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