Job Summary

An information technology company is filling a position for a Remote Contact Center Quality Assurance Manager in Alexandria.

Must be able to:

• Provide quality assurance activities associated with the daily operations and management of a Consumer Resource Center (CRC)
• Implement a quality control program
• Handle all QA-related inquiries from the Federal customer

Qualifications for this position include:

• Minimum of a Bachelor’s Degree in any related field. Master’s Degree preferred
• Minimum of three years’ experience working with a Consumer Resource Center (CRC)
• Minimum of five years’ management experience performing in a Quality Assurance environment
• Expert level experience with customer service principles and best practices
• Ability to compile, track, present, and manage data to develop actionable metrics and reports
• Any professional certifications relevant to the position preferred