Remote Contact Center Quality Assurance Manager in Alexandria

Location: Virginia

Compensation: To Be Discussed

Staff Reviewed: Tue, Jan 05, 2021

This job expires in: 8 days

Job Category: Quality Assurance

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

An information technology company is filling a position for a Remote Contact Center Quality Assurance Manager in Alexandria.

Must be able to:

  • Provide quality assurance activities associated with the daily operations and management of a Consumer Resource Center (CRC)
  • Implement a quality control program
  • Handle all QA-related inquiries from the Federal customer

Qualifications for this position include:

  • Minimum of a Bachelor’s Degree in any related field. Master’s Degree preferred
  • Minimum of three years’ experience working with a Consumer Resource Center (CRC)
  • Minimum of five years’ management experience performing in a Quality Assurance environment
  • Expert level experience with customer service principles and best practices
  • Ability to compile, track, present, and manage data to develop actionable metrics and reports
  • Any professional certifications relevant to the position preferred

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH