Remote Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative - Evening Remote Customer Service.

Key Responsibilities

• Connect prospective students to admissions offices via phone, chat, and email, maintaining productivity goals
• Meet or exceed established phone and conversion goals for each session/semester
• Document lead/marketing data accurately and assist with CRM management and training of new employees

Required Qualifications

• 3+ years of previous call center/sales experience
• Experience working in a remote/hybrid role
• Ability to work Mon-Fri during specified evening hours
• Proficiency in Microsoft Office products, including Outlook
• High degree of resolving issues over the phone and building rapport