Remote Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative - Remote.

Key Responsibilities

• Answer member phone calls and provide first-call resolution on various financial issues
• Promote and cross-sell Credit Union products and services by identifying member needs
• Process member transactions over the phone and ensure compliance with regulations and policies

Required Qualifications

• High School Diploma or equivalent
• 1 year of customer service experience
• Must meet the requirements for the Telecommuting Program
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT