Remote Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Remote Contact Center Representative will manage inbound calls, emails, and live chats while assisting customers with dog registrations and AKC policies.

Key responsibilities

• Handle a high volume of customer interactions using Salesforce and document all communications accurately
• Educate customers on registrations, ownership transfers, and AKC resources while promoting purebred dog purchases
• Respond to emails and maintain professional communication with team members and management through chat channels

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams, with the ability to multitask across various applications
• Strong independent critical thinking skills for evaluating and resolving customer issues
• Ability to learn and retain extensive information about the AKC registration system and related functions
• Pleasant and articulate telephone manner with a professional attitude
• Bilingual proficiency is preferred but not required, with the ability to communicate effectively in both languages