Remote Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Remote Contact Center Representative will manage inbound calls, emails, and chats to assist customers with dog and litter registrations while ensuring high levels of satisfaction.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Educate customers on registrations and AKC policies while promoting resources and programs
• Utilize multiple software applications to resolve customer issues and maintain professional communication

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks
• Strong independent critical thinking and problem-solving skills
• Excellent telephone demeanor and articulate communication skills
• Bilingual proficiency is preferred but not required