Remote Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Remote Contact Center Representative will manage a high volume of inbound calls, emails, and live chats, assisting customers with dog and litter registrations while ensuring a high level of satisfaction.

Key responsibilities

• Handle inbound communications and document customer interactions using Salesforce (CRM)
• Educate customers on registrations, ownership transfers, and AKC policies while promoting resources
• Utilize multiple software programs and web-based tools to resolve customer issues efficiently

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Experience with multi-tasking across various web-based programs and applications
• Ability to learn and retain extensive information about the AKC registration system
• Demonstrated independent critical thinking and problem-solving skills
• Bilingual proficiency is preferred but not required